Impact Of Covid-19 Pandemıc On E-Commerce in Turkey

Abstract

E-commerce; It is a process in which the buying and selling of goods and services that consumers need are carried out on the internet. E-commerce is defined as carrying out ordering, payment and after-sales support activities using internet technology for all kinds of commercial activities between buyers and sellers. The COVID-19 pandemic has caused major changes in many areas such as business life, economy, health, education, social life and trade all over the world. One of the sectors most affected in this process is e-commerce. With the emergence of COVID-19 in Turkey and the government taking strict measures, consumers have turned to e-commerce sites to meet their needs. In conclusion, the COVID-19 pandemic has seriously affected the consumption and purchasing habits of consumers in Turkey and people have largely started to prefer e-commerce.